SLA stands for Service-Level Agreement. It is a term related to Business services, Useful Terms and Definitions which we use in daily life but we do not know their full name, Here’s a list of important abbreviations that you should know.
What is full form of SLA?
The full form of SLA is the Service-Level Agreement.
The service level agreement (SLA) is a commitment between a service provider and a customer. The particular aspects of the service (quality, availability, responsibilities) are agreed between the service provider and the service user.
The most common component of an SLA is that services must be provided to the customer as agreed in the contract.
Here you learn the full name and complete information of Service-Level Agreement, if you have questions and answers related to SLA, then tell us your thoughts in the comment, know the complete meaning of SLA in this article.
3 types of service level agreements
1 – Customer-based SLA. This type of agreement is used for individual clients and comprises all relevant services that a client may need, while taking advantage of only one
2 – contract. Service-based SLA. This SLA is a contract that includes an identical type of service for all your customers.
3 – Multilevel SLA.
A service level agreement (SLA) defines the level of service expected by a customer of a provider, establishing the metrics with which that service is measured and the solutions or penalties, if any, in case the requirements are not met. agreed service levels. accomplished.
A service level agreement (SLA) is an agreement between an IT service provider and a customer. For example, you are a bank customer and the bank provides you services. For example, the bank will allow you to withdraw money from an ATM and the transaction will not last more than 10 seconds.
Resolution SLA % = The percentage of the number of tickets resolved within the SLA divided by the total number of tickets resolved during the time period selected within the filters.